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Volunteer Team Leader for Hospice Voluntary workers


Suggested involvement:Flexible but ideally minimum of 3 hours per day
Role summary:
To act as a first point of contact, lead and mentor for volunteers (Ward, DTU volunteers, including volunteer drivers and complementary therapists, across departments (Keats Ward, Heath Ward and DTU) and on certain days of the week.
Main tasks:
* In conjunction with the Volunteer Co-ordinator and Department Line Managers plan and maintain appropriate volunteer levels and skill mix to meet the care needs of the patient population.
* To assist in the appropriate recruitment, selection, appraisal and development of volunteers.
* To brief volunteers on their roles and providing them with relevant information.
* Issuing up to date materials and information relevant to any of our volunteer groups. I.e. ward volunteers, DTU volunteers, volunteer drivers and complementary therapists.
* Liaise and meet with volunteers on a regular basis to motivate and assist in their work.
* To provide reflective practice and non-clinical supervision where required.
* Share best practice.
* To provide support in maintaining records on general performance and sickness absence, within agreed targets and ensure accurate records are kept in relevant service areas. To take an active stance in directing and developing roles of volunteers present in the department.
* To ensure that all volunteers undertake mandatory training within the required time frames, whilst actively assisting with the delivery of this training and the induction of volunteers.
* To develop an awareness of own personal responses in relation to the maintenance of a safe environment and identification of potential risk for all personnel, patients and significant others.
* Develops and maintains effective systems of communication between members of the team, spanning all the members of the multidisciplinary team, whilst attending the MDT meetings whenever possible.
* To take an active stance together with the Volunteer Co-ordinator in organising events targeted to volunteers, i.e. Volunteers week (1st-7th of June).
* Networking skills
* Sociable, self-confident, approachable and a good communicator
* Reliable and honest
* Strong organisational skills
Desirable * Computer experience desirable
* Ability to work independently but with guidance and support from the Volunteer Co-ordinator and Departmental Heads * Clear and polite telephone manner * An interest in Cancer Care and the Services Marie Curie Hampstead provides.
Additional Information
Location of activity: This volunteer role will be based in the Marie Curie Hospice, Hampstead
Initial commitment:
We would like a volunteer to be involved for a minimum of twelve months
Selection procedure:
All individuals will be invited to attend an informal selection meeting to further discuss
their skills, interests and experience
Induction and training:
The volunteer will be asked to attend induction training sessions and will be provided with
an induction pack to familiarise themselves with the work of Marie Curie Cancer Care
Support and supervision:
The volunteer will be supported/supervised in all their activities. They will be invited to
participate in an initial 3 months and annual reviews thereafter.
Expenses: Any agreed out of pocket expenses which are incurred when carrying out this volunteer  role will be reimbursed in line with the Marie Curie volunteer expenses policy.
In addition to the specific task outlined in this role description all Marie Curie Cancer Care volunteers are required to operate within all relevant policies and guidelines and should be aware of their specific responsibilities towards the following:
* Marie Curie Cancer Care operates a no-smoking policy. Volunteers should either be
a non-smoker or be prepared not to smoke in any charity premises, grounds or
vehicles or when on Marie Curie Cancer Care business.
* Adhere to all health and safety and fire regulations and to co-operate with the charity in
maintaining good standards of health and safety.
* Uphold ethical and professional standards and not behave in a manner that is likely to
bring the Charity into disrepute.
* Promote and sustain a responsible attitude towards equal opportunities and diversity
within the charity.
* Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role